Programme

Please note that the programme for ShareDigital'20 on 12th March continues to be added to.
If you work for a local authority and are interested in hosting your own roundtable discussion group session at ShareDigital'20, please contact john@sharedigital.net


Councils of the future ~ digitally paving the way

9:45 - 10.20
Chairperson's Introduction & Welcome
Sandra Taylor, Socitm President and Head of Digital & ICT Services at Dudley MBC  Biog

Biography: Sandra was raised in the English Midlands, and educated at Birmingham's University of Aston where she gained an honours degree in Computer Science & Mathematics. She has worked in IT and business transformation for more than 30 years, with 28 years of them in the public sector, putting ICT at the heart of business transformation. As the Head of Digital and ICT Services at Dudley MBC, she is accountable for the realisation of business strategies and outcomes through the deployment and delivery of appropriate and relevant digital services. She has led in modernising and optimising ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models Sandra works with national groups and programmes to represent priorities of local public services ICT including the Local Public Sector CIO Council, and currently serves as a president for Socitm, leading on diversity, skills and leadership.

Chief Executive Address
Joanne Lancaster, Managing Director, Huntingdonshire District Council  Biog

Biography: Joanne is Managing Director of Huntingdonshire District Council. Being a planner by background, the growth agenda in Huntingdonshire was part of the attraction of a move to the East of England from the West Midlands, where her career had previously taken shape, working in various unitary and districts across that region. She has now been at Huntingdonshire for six years and leads an agile and customer focused District with a proud track record of delivery and innovation.
The Council is collaborating with local partners to experiment with new ways of working, particularly by exploring exciting projects around the digital and preventative agendas.
Joanne is a governor at Cambridge Regional College and, currently, she is also the chief executive leading the 'Place' theme on the OxCam Arc.
Any views expressed are Joanne's and do not reflect those of Huntingdonshire District Council.


10.30 - 11.10
Conference session: Interactive Discussion:
Designing with Data in the London Borough of Lambeth    More details
Alex Tilouche, Data Architect, London Borough of Lambeth in discussion with a team of designers from Fjord and Capita.

Hear about how the London Borough of Lambeth has embraced data to design a new way to handle housing repairs, improving council service delivery.
We will share our value case, our data first service design approach and lessons learnt so far.
We will also share ideas and content that can inform other projects which aim to improve residents' experience of council services.


10.30 - 11.00
Roundtable session:
And now for something completely different: 'the potential for transformation in financial assessments    More details
Glen Garrod, Executive Director of Adult Care and Community Wellbeing, Lincolnshire County Council

* What would we expect as a customer?
* What could be different?
* The digital offer
* Missed opportunities

Roundtable session: Mind the GAP - Digital Support Tools for Commissioners    More details
Deidre Wallace, Health & Care Innovation Lead, Oxfordshire County Council and Rob Hale, Developer, forty two

How we co-created a solution to help us understand the health and social care service gaps, now and into the future so that we can better commission for our needs
* Data mapping and analysis of the county considering current and future population growth, housing, infrastructure, hospitals, health centres, care homes, extra care housing and community assets informs us where to focus resource
* Identification of efficiency savings and future proofing service planning, provision and procurement
* Intelligent data analytics and visualisation conveying complex datasets in a user-friendly visual medium

Roundtable session: The good, the bad & the ugly ... our RPA Journey    More details
Rehana Ramesh, Digital Transformation Lead, Brent Council
Manjula Pindoria, Digital Workstream Lead, Bent Council

Proof of Concept
Pipeline of processes
Centre of Expertise

Roundtable session: Enabling Innovation and Business Growth Opportunities through LoRaWAN IoT 'smart places' Technology    More details
Geoff Connell, Director of IMT & Chief Digital Officer, Norfolk County Council
Andrew Digby, Senior Project Manager, Norfolk County Council
Kurt Frary, Head of Information Management & Technology, Norfolk County Council

* Hear about how Norfolk has deployed the UKs first County Wide free to use IoT network, using LoRaWAN technology to stimulate business growth and improve council service delivery.
* We will share our business case, implementation approach and lessons learnt so far.
* We will also share examples of the many use cases that have emerged ranging from health & care to agritech, involving partners as diverse as Police & Norfolk Broads Authority.

Roundtable session: Introducing voice services into a local authority through Amazon Echo Development    More details
Mike Ranscombe, Digital Technical Lead, Liverpool City Council

* Why we developed the skill
* Building the skill
* Certification
* Account linking
* Going forward

Roundtable session: Makerspaces - how they can support digital skills and combat digital exclusion    More details
Helen Leech, Senior Manager - Digital Services, Surrey County Council

* Who should be the stakeholders?
* Contributing to local priorities and agendas
* Equipment vs people
* Raising funds
* Climate change and social capital

Roundtable session: Aligning diverse stakeholders in assistive technology projects    More details
Anne Arnold, Project Officer, Leeds City Council

* Challenges of complex projects
* Benefits
* Stakeholder mapping
* Project design vs project outcomes
* How to align your stakeholders - sharing and translation

Roundtable session: Meet Jo(e) the digital citizen    More details
Tony Evans, Assistant Director - Transformation, Huntingdonshire District Council

* What is a digital citizen and what do they want?
* Why does the public sector want digital citizens?
* How do different approaches to digital within the public sector affect us all?
* What next on the digital journey?

Roundtable session: How not to be a cookie monster - what we've learned so far    More details
Lucy Rowe, Digital Experience Manager, Southampton City Council

* Why cookies are important (a brief reminder)
* Where we started
* Who was involved
* How we went about it
* What we learned and what's next
* Open discussion about the whole group's experiences

Roundtable session: Embedding and scaling Agile & Design thinking across a Council    More details
Paul Fleming, Director of Digital & Business Change, Blackburn with Darwen Borough Council

* How to break this out from the traditional digital team
* Getting buy in from the top team, Officers and Politicians
* Methods that are accessible to the masses - workforce and our residents

11.40 - 12.10
Conference session: Digital & Culture: chicken and egg?

Chair: Sandra Taylor, Socitm President and Head of Digital & ICT Services at Dudley MBC  Biog

Biography: Sandra was raised in the English Midlands, and educated at Birmingham's University of Aston where she gained an honours degree in Computer Science & Mathematics. She has worked in IT and business transformation for more than 30 years, with 28 years of them in the public sector, putting ICT at the heart of business transformation. As the Head of Digital and ICT Services at Dudley MBC, she is accountable for the realisation of business strategies and outcomes through the deployment and delivery of appropriate and relevant digital services. She has led in modernising and optimising ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models Sandra works with national groups and programmes to represent priorities of local public services ICT including the Local Public Sector CIO Council, and currently serves as a president for Socitm, leading on diversity, skills and leadership.

Digital as a catalyst for cultural change
Cllr. Neil Prior, Cabinet Member for Transformation and IT, Pembrokeshire County Council
Biog/More details

* Opportunities for ICT teams to become recognised as innovators and catalysts for change
* Ways that ICT can help to foster senior-level buy-in
* Developing the business case for ICT investment to drive cultural change

Biography: Elected in May 2017, Neil is Cabinet Member for Transformation at Pembrokeshire County Council. To date he has remodelled the council's transformation programme, secured an investment of £1m into technology innovation and acted as lead on the Council's first ever 'Programme for Administration' setting out the political aspirations for a coalition cabinet. Neil's professional career has seen him working for blue chip technology organisations as well as consulting with niche businesses working within the public sector. Neil is currently the Independent Group's Deputy Chair for the Local Government Association's Improvement & Innovation Board, the Welsh Local Government Association's deputy spokesperson for digital and innovation, holds Non-Executive Director roles with Pobl Group and Data Cymru, is a community councillor and a school governor. He is proud to be a public servant. Twitter: @PriorNeil

The importance of cultural change for successful digital transformation
Geoff Howsego, Director of Strategic Change, Hampshire Fire & Rescue Service   Biog

Biography: Geoff Howsego was elected to serve as a Director of the Chief Fire Officers Association in 2015, with responsibility for Corporate Services and Sector Improvement.
Geoff joined Hampshire Fire and Rescue Service in August 2007 initially as their HR Director. He was subsequently appointed as the Director of Professional Services taking on responsibility for all support areas of the Service, before taking on the role of Director of Strategic Change to lead transformation and innovation for the Service.
Previously Geoff held Director and Deputy Director posts in the NHS and then most recently within the Civil Service before joining the Fire and Rescue Sector. Prior to that, he was a commissioned officer within the Royal Air Force Regiment for 15 years, completing operational tours both in the UK and overseas.
Geoff holds a degree in law, is a fellow of the CIPD and completed a Masters degree in Strategic HR Leadership at Manchester Business School.


11.40 - 12.10
Roundtable session:
Cleaning our way to accessibility    More details
Ian Strickland, Senior Digital Development Manager, Leeds City Council
Adrian Bennett, Management Information Officer, Leeds City Council

* Embracing our site content
* The life changing magic of tidying principles
* How we are applying these principles to our website management
* Our results so far

Roundtable session: Making best use of Data - from critical asset to key BI component    More details
Malachi Rangecroft, Head of Business Improvement & Intelligence, Barnsley Metropolitan Borough Council
Andrew Briggs, BI Technical Lead, Barnsley Metropolitan Borough Council

Story so far for Barnsley Council
Understanding of the 'critical component'
Understanding of the 'Key BI component'
Elements for consideration through the process
Agreed framework
Consistent approach
Importance of data quality
Understand the 'under the bonnet' work
How to enforce 'no shortcuts'
Blockers/barriers to progress
Unblocking theses
What does success look like?

Roundtable session: Transforming the customer experience through digital in a shared service    More details
Chantelle Eccleston, Service Implementation Manager, London Borough of Sutton and the Royal Borough of Kingston upon Thames

Customer thinking - closing the loop and reducing demand
Empowering colleagues to challenge the process
The councillor perspective

Roundtable session: Digital integration in waste management and environmental education and enforcement    More details
Kathryn Palmer, Section Leader Delivery & Business Improvement, County Council of the City and County of Cardiff

The Digital integrations with waste collection in-cab devices (BARTEC) and environment enforcement software (STARTRAQ) and Hybrid Mail.
* Understanding Scope
* Importance of sharing APIs / Positive Integrations
* Cooperation from all Parties
* Flexibility to allow change and development
* Critical end to end Testing
* Achieving Objectives

Roundtable session: Benefits of Digital Health and Social Care Integration    More details
Rosie Gilbert, Project Manager Integrated ICT - ASCH Transformation, Nottinghamshire County Council
Anne Morgan, ICT Technology Partner, Business Change and Engagement, Nottinghamshire County Council

Following a successful 3 year programme of Health and Social Care ICT Systems Integration. Anne Morgan and Rosie Gilbert will share some of the benefits observed across multiple projects.
Nottinghamshire has been selected to be part of multiple national funding bids and are always keen to share learning and benefits with other organisations.
The areas that will be discussed informally at this round table include:
* Time savings and capacity improvement for new digital hospital discharge processes
* Staff and patient benefits for being able to access info across organisations
* Measures used at Nottinghamshire to collate benefits
* The reality of benefits data collection
* Case studies and examples from projects
* The wider impact of the programme
* Future potential benefits in the next stage of the programme.

Roundtable session: The lessons learned from implementing eBrokerage and working with providers around their digital maturitn    More details
Sara Armitage, Project Manager - Adult Social Services, Norfolk County Council
Stephen Boddington, Innovation Lead - Adult Social Services, Norfolk County Council

eBrokerage
* Provider engagement
* Phased approach to implementation
* Lessons learned
* Next steps
Provider Engagement
* Working with our residential care providers to understand their digital maturity
* Survey and initial findings
* More detailed analysis
* Next steps - Co-produce key actions based on the detailed analysis, define roles and responsibilities across the system, agree a shared vision and initiate key pilot projects to evidence proof of concept

Roundtable session: Using Devops tools to accelerate digital transformation    More details
Tom Styles, Service Development Manager - Digital Services, Nottinghamshire County Council

How Nottinghamshire use Azure DevOps to track work from idea to production, in a safe, repeatable and automated way, while making the best of agile methods. Shortening the time it takes to deliver improvements to Citizens

Roundtable session: Delivering services using customer insight    More details
Dominic Taylor-Langley, Smarter Digital Services Team Manager, Tunbridge Wells Borough Council

* How can we ensure that digital Council solutions work for our residents?
* What tools can we use to ensure that we deliver solutions that users actually want to use?
* How has adopting a user first approach to delivering services been utilised by our partners in Kent?
* What have we learned along the way?

Roundtable session: How accessibility can help improve your website for everyone    More details
Emma Jones, Web Communications Officer, Carmarthenshire County Council

* Quality Assurance - managing and monitoring
* Mobile design - page load times, image optimisation, Video
* Assigning tasks to editors and reporting
* Making accessibility standards easier to understand across the organisation.
* .pdfs - Challenges of making them accessible

Roundtable session: All aboard? ~ Engaging users and securing buy-in for digital initiatives    More details
Stephen Foreman, Informatics Manager, Newcastle City Council

This session considers the challenge of end-to-end engagement with the users we are seeking to enable. Participants are invited to share challenges and solutions which have secured the buy-in from non-technical users and managers. This may be in the production of the scope, journey- or process-mapping, improved data quality, or training that really works in practice. How do we make our business become part of their business as usual?

Roundtable session: Swindon Borough Council - Emerging Technologies PoC options Assessment    More details
Sarah Talbot, Head of Emerging Technology, Swindon Borough Council & Jillur Quddus, Head of Emerging Technology, Methods

Swindon Borough Council is redesigning its public services so that they are centred around citizens and user needs. Combining that with artificial intelligence (AI) systems can fundamentally transform and revolutionize public services from today's reliance on reactive engagement and consent-based offerings. Hear how Swindon BC is at the forefront of that journey to make that vision a reality.

12.20 - 12.50

Roundtable session: Making your council 'Business Intelligent' with UPRNs    More details
Steve Snell, LLPG Custodian, Business Improvement and Intelligence Officer, Barnsley Council and Luke Studden, Supplier Manager, GeoPlace.

As technology capabilities rapidly increase so too are citizens' expectations for public services. To become "business intelligent" we need to make the best possible use of data to understand our citizens and places.
This roundtable, hosted by Barnsley Council will reveal how your organisation can make the most of your address and property data to design digital services, deliver data driven insight and move to new, predictive ways of working. Real world examples include understanding citizen needs and population trends, ensuring citizens receive relevant benefits and identifying error and omission in business rates collection.
Your Local Land and Property Gazetteer (LLPG) is an asset waiting to be exploited. By integrating line of business systems with the LLPG you will unlock the power of the Unique Property Reference Number (UPRN) making it quicker and easier to share data. This will create the logical glue which will help you remove duplication of effort, multiply the return on your technology investments and achieve digital transformation.

Roundtable session: How should the government use data and digital to support its citizens, respond to changing user needs and avoid ethical, social, or cultural bias into services?   More details
Daniel Miodovnik, Co-Founder, Social Finance Digital Labs
Craig Hughes, Business Intelligence & IT Systems Manager, Stockport MBC

Discuss how government can navigate the intersection of data, digital, ethics and service delivery (inc the importance of citizen juries and resident user research during solution development)
Explore how to overcome the challenges that make it complicated to use data and digital in social services Demonstrate and outline an approach for how these tools can improve the lives of vulnerable groups (inc. better strategic, commissioning and operational decisions)
Discuss how government can navigate the intersection of data, digital, ethics and service delivery (inc the importance of citizen juries and resident user research during solution development)
Explore how to overcome the challenges that make it complicated to use data and digital in social services Demonstrate and outline an approach for how these tools can improve the lives of vulnerable groups (inc. better strategic, commissioning and operational decisions)

Roundtable session: Stoke-on-Trent City Council's digital transformation journey, delivering improved customer satisfaction and cost savings    More details
Barbara Berutsya, Team Manager and Principal Business Analyst and Sally Bullivant, Project Manager, Stoke-on-Trent City Council

Stoke-on-Trent City Council took the opportunity to review business processes as part of its digital transformation and as a result, has moved entire processes that previously spanned across multiple systems to be managed entirely within a single platform. This has delivered savings on infrastructure, systems and resource time, as well as the benefits realised from an improved citizen and staff experience. Barbara and Sally will share insights about the Council's journey and provide service transformation examples and lessons learned.

Roundtable session: Using Smarter Sourcing to Deliver a Step Change in Sheffield City Council's Technology and Digital Capabilities    More details
Mark Gannon, Director of Business Change and Information Solutions at Sheffield City Council
Mike Weston, Assistant Director ICT Service Delivery at Sheffield City Council
Paul Barlow, Account Manager, SCC

Sheffield's Technology 2020 Strategy is fundamental to transforming the Council delivering digitally-enabled services and is delivering an ambitious set of plans to enable a step change in the council's technological capabilities. Delivery is through a multi-vendor model which included ending a long-term outsourcing arrangement, to increase innovation, reduce risk and enable the right suppliers to engage with the council.

Roundtable session: Hertsmere Borough Council's effective way to transform services ... on a modest budget    More details
Lee Gallagher, Operations Manager, Hertsmere Borough Council
Simon Pike, Market Solutions Specialist, Netcall

Hertsmere has big plans. Their vision to become UK's Hollywood is funded by a modest budget. So, Hertsmere found an effective way to rapidly transform their services.
Background:
* Their customers want digital. 93% of residents use the internet and 55% are under 40. And, 53% want to be more involved in their local area.
* 'No point in lift and shift', Hertsmere need to rapidly transform their paper-based processes as they move customer services to digital. What you will learn:
* About their fully integrated citizen engagement solution, with a modern, distributed application architecture.
* How they jumpstart their development with free modules they download from the low-code AppShare.
* About how Hertsmere's staff in control of the #digitaltransformation now and in the future.
* The role of the community and eLearning in going forward.

Roundtable session: Talking SaaSy- A District Council and their Tech partner in conversation - one year into a cloud first strategy    More details
Karl Hogg, Senior Programme Manager, Arcus Global
Senior Manager, District Council TBC

A District Council share their experiences about the first year of their ambitious ICT transformation project. Moving legacy systems and associated outdated workflow into a Software as a Service model. At this session you will hear from the driving forces of how it's underpinning the Council wide's improvement programme.

Roundtable session: WCAG beyond the law, helping teams create within an inclusive world.    More details
Patrick Esson, Front end developer & Sam Clifford, Front end developer, Zengenti

Sam and Patrick will be starting conversations around the vast spectrum of different users' abilities when accessing your digital service. They will be showcasing ways of building empathy within your organisation, whilst raising awareness of both situational, and permanent disabilities.

Roundtable session: Bringing together the best of Service Design and Strategy for Local Government    More details
Designers and strategists from Fjord, Accenture and Capita host an interactive panel discussion on recent work undertaken for Lambeth Council on Housing Repairs

Topics to be covered to include:
* Human and organisational understanding - bringing two perspectives together
* Thinking and communicating by sketching, building and prototyping
* Bringing large and diverse groups of stakeholders together to solve problems

Roundtable session: Going mobile - unlocking the power of digital transformation    More details
Hosted by Yotta

* Is a lack of mobile capability for frontline staff hindering transformation?
* How do we ensure we have the enablers in place to get the most from mobile working?
* How will advances in technologies change what our frontline staff do in the next 5-10 years?

13.00 - 13.30

Roundtable session: HM Land Registry Local Land Charges Digital service    More details
Joe Stronach, Delivery Manager & Colin Worth, Technical Delivery Manager, HM Land Registry

HM Land Registry is working in partnership with local authorities in England to standardise and migrate their local land charges register information to one accessible place. In this session, HM Land Registry and our local authority (LA) partner, will be discussing how we have been engaging with LA's on early data extraction methods and the data analysis findings which have been highlighted. This includes:
* LA collaborative tools to assist in data extraction
* Incumbent LA software supplier engagement and HM Land Registry's position
* The LA skillsets required
* Data Analysis Dashboard
* Business rules which can be developed to bulk update data on transformation
* What we have learned along the way
* Options for future live service

Roundtable session: Improving customer experience with streamlined digital service delivery    More details
Matt Barnes, Account Manager GOSS Interactive and Simon Vockins, Customer Experience Project Manager, Chiltern & South Bucks District Councils

Together GOSS Interactive and Chiltern & South Bucks Districts Councils demonstrate ways in which you can transform your digital services to improve overall customer experience and satisfaction. Using first-hand experience that comes from combining services across two local authorities Chiltern & South Bucks District Councils, together with GOSS Interactive share their knowledge on how to ...
- Transform services the right way
- Achieve a 75% service channel shift in 3 months
- Achieve over 20,000 sign-ups for customer account profiles in 6 months

Roundtable session: Delivering Accessible Design that looks good!    More details
Jack Niland, UX Designer, Jadu Spacecraft

This interactive session provides a forum for sharing and learning about what must be considered when approaching website design - where accessibility must be front of mind to ensure inclusion for everyone.

Roundtable session: Improving the delivery of Wirral Council services through the use of IOT to increase Citizen engagement and reduce operating expenditure    More details
Peter Moulton, Head of Digital Services, Wirral Council
Daniel Cartter, Head of Innovation, SCC

Faced with local business and residents' complaints of parking availability, the SCC IOT Parking solution has demonstrated a more efficient means of enforcing on-street parking with reduced resources.

Roundtable session: Perpetual change: keeping your digital offering relevant in Local Government    More details
Laura Hall, Website Manager, Dorset Council
Adam Green, Local Govt Account Manager, Zengenti.com

Laura and Adam will be talking about the approach taken to meet the digital needs of Dorset Council, and how that evolved out of the Dorsetforyou partnership. From implementing the UK's only county-plus-districts consortium website to becoming a unitary in just three years - change has many challenges! They will explore how great content, thoughtful UX-led design and other aspects combine to create a website that's fit-for-purpose and flexible.

Roundtable session: How effective are your change programmes? Go from diagnostic workshop to a working innovative low-code redesign in weeks    More details
Sherif Attia, Business Consultant, iESE and Simon Pike, Market Solutions Specialist, Netcall

Hear how Hambleton District Council innovated their S106 Planning process, and delivered real change using low-code with effective multiagency collaboration.
* Inspire yourself to make 25% minimum savings when you move to being customer focussed.
* Learn how to rapidly prototype and challenge every assumption so your authority is able to reach the maximum potential transformation.
* Keep processes moving forward with rules-based automated comms that escalate when someone misses a SLA.
* Increase your team's value-add when you find a better way to manage the work.
* Gain control of your future and eliminate 'change project' blues.

Roundtable session: Showing you the E-asy way to E-billing sign ups    More details
Doug Guthrie, Senior Consultant, Arcus Global
Senior Manager, District Council TBC

We will showcase one of Arcus Global's customers who are widely regarded as one of the Digital Transformation pioneers, starting back in 2016. They are now well on the road with their roll-out plans, one of only a few authorities that can genuinely start talking about realised outcomes and value; particularly with how the technology is supporting the joining up of services. In a year they have more than doubled their Council Tax e-billing take up. At this session you will find out first hand how they have done it and maybe learn about the gotchas to look out for!

Roundtable session: Women in IT in 2020    More details
Sue Grace, Director Customer and Digital Services, Cambridgeshire County Council and Peterborough City Council
Gail Harvey, Head of Strategic Sales, MLL Telecom

How can we as employers and managers encourage women to join and stay in the IT sector through apprenticeships, increasing understanding of all functions within the IT department, supporting IT skills within other business areas, etc. What examples do other authorities have of what has worked.

Roundtable session: Transforming services and delivering efficiencies at Hertfordshire Building Control through innovation in mobile technology    More details
Simon Heywood, Managing Director, Hertfordshire Building Control
Scott Goodwin, Local Government Sales Leader and Rick Hassard, Chief Technology Officer, Tascomi, an Idox Company

* Understanding the landscape of Local Authority service provision
* Learn how the implementation of mobile technology revolutionised the Building Control process
* Hear how the digital first approach created efficiencies and cost savings

Roundtable session: Getting discovery right - the foundation of project success in Local Government    More details
Will Huggins, CEO & Co-founder, Zoocha

When you analyse why local government digital development projects fail, there are a handful of reasons that consistently crop up:
* Not everyone in the team knew what was required
* Scope creep during the project
* Requirements based on assumption rather than insight

Getting the discovery phase right helps to overcome these challenges and this discussion group will focus on:
* How to structure a winning discovery phase
* communicating discovery to wider stakeholders
* Using discovery principles throughout the project delivery

Roundtable session: Going mobile - unlocking the power of digital transformation    More details
Hosted by Yotta

* Is a lack of mobile capability for frontline staff hindering transformation?
* How do we ensure we have the enablers in place to get the most from mobile working?
* How will advances in technologies change what our frontline staff do in the next 5-10 years?

14.00 - 14.30
Conference session: Rotherham Metropolitan Borough Council ~ Launching a new self-service platform and scoring in the top 5 UK accessible websites in the UK   More details
Luke Sayers, Director of Customer, Information & Digital Services and Helen Barker, Head of Customer Services, Rotherham Metropolitan Borough Council

Rotherham Council was receiving 55,000 calls to its contact centre and accommodating 6,500 face-to-face meetings every month. Its aim was to make digital services the preferred channel for the majority of its citizens through launching a new customer service platform using Jadu CXM. With more than 250,000 people living in the metropolitan borough area Rotherham, as part of its digital transformation programme, the council needed to launch a new website to support the roll-out of its digital services.
In this session Rotherham Council will share:
* The digital strategy behind change. The vision to put technology and the community at the forefront of the council's transformation journey.
* Sharing goals. Developing a single process and a single outcome, regardless of the channels customers wish to use.
* Redesigning our services. Working with service redesign specialists Methods, taking an iterative approach to rolling out the new self-service platform, Jadu CXM.
* Launching a customer-focused, accessible website that is flexible to users needs. The new, redesigned website was recently launched and appeared in the Top 5 of the Top UK Council websites for accessibility by Silktide an amazing achievement within the first few months of launch.
* Our journey and results to date. A summary of some of the key outcomes since launching the new self-service platform.

14.00 - 14.30

Roundtable session: My Southwark citizenship account    More details
Sanjeev Lal, Web Services Manager, Southwark Council

* Why have an account?
* Website or App?
* Whether to aggregate otherwise stand-alone service-based accounts (Arcus, Northgate, libraries etc.) through one, corporate single sign on; or building an integrated multi service account from scratch
* Hidden benefits - enabling effective pro-active promotion of services, consultations and campaigns to a large user base

Roundtable session: Getting transformation right first time - A digital and people change programme across a strategic alliance    More details
Karen Lomas, Operations Manager Frontline Services and Karen Ash, Business Partner Customer Services, High Peak Borough Council & Staffordshire Moorlands District Council

Staffordshire Moorlands District Council and High Peak Borough Council have formed a strategic alliance that has fundamentally reviewed and joined together everything we do, developing one team and one way of working across the two Authorities. The transformation programme has aligned people, process and systems through a digital and people change programme - 'ican'.

Roundtable session: How spatial data can help make better data-driven decisions in social care    More details
Alex Harries, Insight Analyst, Location Intelligence | Performance & Intelligence, West Sussex County Council

* Using Customer locations in Adult Social Care to predict demand and how that may change over time
* Where to Invest in the future for Adult Social Care using spatial data
* How spatial data helps to predict areas for concern within the county for the Fire and Rescue Service

Roundtable session: Local Digital Fund - Housing Repairs Online    More details
Fraser Trickett, Organisational Change Lead, City of Lincoln Council
Gary Andrew, Future Technology Lead, South Kesteven District Council

* Working in the open
* Collaboration - 4 authorities working across the country on a common goal
* Agile - Working in sprints
* Repairs Online - What we have found so far and what the future plans are.

Roundtable session: The positive impact of new predictive capabilities on care provision at scale as a result of AI    More details
Local authority and SCC facilitators to be confirmed

* How the use of data has allowed the delivery of better care results
* Driving better insight into individual's needs and the impacts of empowering care workers to intervene earlier
* Enabling individuals to maintain independence and giving reassurance that care needs are being effectively met
* Rationale for the decision to use predicative technology over other more traditional reactive solutions
* The SCC value-add in this relationship with both the local authority user and technology provider MySense

Roundtable session: Hertsmere Borough Council's effective way to transform services ... on a modest budget    More details
Lee Gallagher, Operations Manager, Hertsmere Borough Council
Simon Pike, Market Solutions Specialist, Netcall

Hertsmere has big plans. Their vision to become UK's Hollywood is funded by a modest budget. So, Hertsmere found an effective way to rapidly transform their services.
Background:
* Their customers want digital. 93% of residents use the internet and 55% are under 40. And, 53% want to be more involved in their local area.
* 'No point in lift and shift', Hertsmere need to rapidly transform their paper-based processes as they move customer services to digital. What you will learn:
* About their fully integrated citizen engagement solution, with a modern, distributed application architecture.
* How they jumpstart their development with free modules they download from the low-code AppShare.
* About how Hertsmere's staff in control of the #digitaltransformation now and in the future.
* The role of the community and eLearning in going forward.

Roundtable session: Sunderland's use of assistive and digital technology to support residents with their individual care needs    More details
Dave Young, Strategic Change Manager, Sunderland City Council
Emma Anderson, Service Manager (Adult Social Care), Sunderland City Council

Context of the problem (demographic, technology, expertise)
Our solution
* Pilots to repurpose existing technology
* Introduction of technology as part of a blended package of care
* Innovative solutions through our National Test Bed Project
* Our anticipated benefits

Roundtable session: Using customer data to improve the customer experience    More details
Dija Oliver, Web Editor, Carmarthenshire County Council

* What data should you be asking for?
* Responsiveness and tone of voice
* Customer data to improve content / identify issues
* Data analysis and reporting
* Using customer data to inform digital transformation
* Big data and legacy systems / data silos
* Using Adobe XD to prototype new content so that it can be fully user tested before implementation.

14.50 - 15.30
Conference session: 5G ~ A panel debate on the opportunities and questions   
Chair: Sandra Taylor, Socitm President and Head of Digital & ICT Services at Dudley MBC  Biog

Biography: Sandra was raised in the English Midlands, and educated at Birmingham's University of Aston where she gained an honours degree in Computer Science & Mathematics. She has worked in IT and business transformation for more than 30 years, with 28 years of them in the public sector, putting ICT at the heart of business transformation. As the Head of Digital and ICT Services at Dudley MBC, she is accountable for the realisation of business strategies and outcomes through the deployment and delivery of appropriate and relevant digital services. She has led in modernising and optimising ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models Sandra works with national groups and programmes to represent priorities of local public services ICT including the Local Public Sector CIO Council, and currently serves as a president for Socitm, leading on diversity, skills and leadership.

Clare MacNamara. CEO, Broadband Stakeholder Group (BSG)    Biog

Biography: Clare MacNamara is CEO of the Broadband Stakeholder Group, the UK's leading advisory forum on broadband. The BSG provides a neutral forum for organisations across the converging broadband value-chain to address key policy, regulatory and commercial issues.
Prior to recent consultancy work for corporate and public sector clients, Clare held a number of senior UK and global public affairs and government relations roles in BT Group businesses. During this time Clare led a number of infrastructure policy campaigns to facilitate broadband deployment in the UK, and to secure legislative change. Clare was also responsible for public affairs for BT's global R&D hub and high-tech cluster at Adastral Park. Previously in her career Clare worked as a Brussels-based lobbyist for an EU consultancy, and was a Schuman scholar at the European Parliament in Luxembourg.
http://www.broadbanduk.org/

https://twitter.com/BSG_Team
Local Benefits for Full Fibre and 5G ~ BSG research findings on the potential impacts of 5G on regional economic development and the direct benefits of councils being better able to implement innovative public services and achieve operational efficiencies.

Martin Ferguson, Policy & Research Director, Socitm    Biog

Biography: Martin Ferguson leads Socitm's policy and research activities on redesign and digital transformation of local public services. His current work covers digital innovation and leadership in government, smart places, location intelligence, health and social care integration, diversity and digital skills in the workforce, and cyber security. He represents Socitm on a number of national boards in these fields and is programme manager for the Local CIO Council. A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, housing, leisure and recreation, IT and information services. He is a past president of Socitm. In Brazil and central Asia, he has contributed to the British Council's e-governance programmes. He has served as an associate lecturer for the University of Birmingham's Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on computer science, customer services and industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough.
* What does 5G give us over and above 4G?
* Is 5G necessarily the best route to achieve universal high-speed internet connection for everyone, everywhere?
* Might it be beneficial to focus on universal coverage of 4G before taking the plunge into 5G?

Rhys Enfield, Head of Infrastructure Acceleration, West Midlands 5G (WM5G)    Biog

Biography: An expert in mobile network deployment, previously working for both Operators and vendors in the telco sector since the mid 90's. Rhys is WM5G's Head of Infrastructure Acceleration and has the primary role of accelerating 5G across the region by removing barriers, improving processes and facilitating relationships between the mobile operators and the local councils. A key focus for Rhys and the team is to always act as an 'honest broker', fostering a more collaborative and cooperative approach between both the operators and the councils, working to ensure citizens of the West Midlands are the first to benefit from the socioeconomic improvements that 5G will bring.

* Aims, vision and mission of WM5G and how these align to regional objectives
* Practical ways in which WM5G dovetails into the digital infrastructure strategies of local authorities in the West Midlands.


14.50 - 15.30
Roundtable session:
The Power of Plain English - making your web content accessible for all   
More details
Charles Grain, Digital Customer Experience Manager, Portsmouth City Council
Jake Fleming, UX Data Analyst, Portsmouth City Council

* Using Plain English to meet new accessibility guidelines
* Content - avoiding jargon
* Using structure to keep it simple
* Digital tools to sense-check
* Examples and results

Roundtable session: The trials and tribulations of building a Citizens Access Portal    More details
Peter Mason, Head of Contact Centre, Wyre Council

* Determining the best option i.e. gradual build or big bang?
* Is your current website still fit for purpose? (new accessibility rules from 23 September 2020)
* What are you integrating into the portal i.e. which systems?
* Are the systems you are integrating with up to date - what release do you need?
* How much web development expertise do you have access to?
* Are you ready for the unexpected?

Roundtable session: SCULPT content for accessibility    More details
Helen Wilson, Digital Designer, Worcestershire County Council

This session will explore SCULPT, new guidance created at Worcestershire County Council for staff to create accessible material. SCULPT focuses on the awareness of six basic things to do to make a document accessible. The guidance uses a simple acronym and a recognisable infographic that spells SCULPT, we can share during the round table discussion. This is ideal guidance for the wider staff cohort to compliment and echo the Web Content Accessibility Guidelines (WCAG) when documents need to be uploaded to websites or learning platforms.

Roundtable session: Transforming our relationship with the funeral sector using digital technologies and agile development    More details
William Costello, Head of Digital Services, Liverpool City Council

* Scale of the issue and our objectives
* Agile development what we learnt (and continue to learn)
* Our successes and challenges
* What we learnt

Roundtable session: Service Impact Assessments when Procuring Systems    More details
Carl Skidmore, Chief Information Officer and Steven Scott, Solution Architect Manager, Leicester City Council

When procuring IT systems how do we
* Calculate the total cost of ownership?
* Avoid buying architectural misfits?
* Estimate time to value?
* Spot systems that will be difficult to support?
* Ensure technical standards are considered but don't constrain?
At Leicester we used to ask and score hundreds of questions when buying systems. Now, we only ask a few open questions. But, instead of scoring we work with the suppliers to calculate the likely cost for development, infrastructure, standards compliance and support. This has reduced effort for our suppliers and helps us to ensure that the business case still stacks up. We are keen to share what we've discovered, learn what others do and explore how this model can be applied to the Digital Marketplace.

Roundtable session: Using Low Code Platforms to Deliver Digital Transformation    More details
Jo Hilditch, Digital Delivery Team Manager and Geoff Hedges, Digital Transformation Leader, Worcestershire County Council

Why low code?
Our low code journey
Success with low code

Roundtable session: The importance of open data in redesigning and improving services through innovation    More details
Hannah Roden, Data and Innovation Officer - Digital & Information Service, Leeds City Council

Open Data at Leeds City Council and Data Mill North
Innovation Labs/Collaboration
IoT Open Data/Analytics

Roundtable session: Digital solutions for improving decisions on support for vulnerable children    More details
Craig Hughes, Business Intelligence & IT Systems Manager, Stockport MBC

The purpose of the project is to more effectively harness the power of our data: enabling front line workers to identify the services that are working with vulnerable children and their families; better understand the family, family relationships and risks; and ultimately enable more effective coordination of support to ensure children are safeguarded appropriately.
Our aims are to:
* Provide greater awareness of which services are involved with children and their families to improve decision making and drive better outcomes e.g. avoiding unnecessary escalation
* Reduce ad-hoc, and sometimes inappropriate, information sharing/requests
* Reduce intensive manual data sharing processes
* Enable collaboration between Local Authorities, by designing solutions to work for multiple authorities


Roundtable session: How Barking & Dagenham council are using data, insight and digital to tackle social problems (domestic abuse)    More details
Florence Henry, Domestic Abuse Commission Programme Manager, London Borough of Barking & Dagenham
Georgia Mantzana, UX Designer and Researcher, London Borough of Barking & Dagenham

Barking and Dagenham has launched a domestic abuse commission, which brings together a panel of 12 national experts to look at the normalisation of domestic abuse in the community. We have been using data, insight and digital as part of this approach. In our session we will talk about:
* Problem statement
* Story so far (How we went about it?)
* How data is key to our approach
* What we learned?
* What do we hope to achieve?
* Open discussion about: what are the challenges and opportunities for the commission?

Roundtable session: Implementing Office 365 ~ The adoption and change challenges that teams face    More details
Dave Forshaw, Technical Change Manager, Liverpool City Council

An opportunity to discuss common challenges and explore how they might be overcome
* Changing the culture of the organisation
* Building the team
* Raising awareness and desire
* The role of the champion
* Identifying, agreeing and implementing the first use cases which drive the biggest impact
* Measuring the success and justifying the cost


15.45 - 16.15
Panel session: 'Councils of the future ~ digitally paving the way'
Chair: Sandra Taylor, Socitm President and Head of Digital & ICT Services at Dudley MBC 
Biog

Biography: Sandra was raised in the English Midlands, and educated at Birmingham's University of Aston where she gained an honours degree in Computer Science & Mathematics. She has worked in IT and business transformation for more than 30 years, with 28 years of them in the public sector, putting ICT at the heart of business transformation. As the Head of Digital and ICT Services at Dudley MBC, she is accountable for the realisation of business strategies and outcomes through the deployment and delivery of appropriate and relevant digital services. She has led in modernising and optimising ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models Sandra works with national groups and programmes to represent priorities of local public services ICT including the Local Public Sector CIO Council, and currently serves as a president for Socitm, leading on diversity, skills and leadership.

Dr Peter Bishop, Director for Digital & Customer Services, Birmingham City Council  Biog

Biography: Since completing his PhD, Peter has worked in many Commercial and Public Sector organisations, leading and managing services as diverse as Property, HR, Finance, Revenues and Benefits, Pensions, Customer Services, Legal, Technology and Information Management. He leads the development and implementation of the council's ICT and Digital and Citizen access strategies and is also responsible for the Information, Technology, Revenues, Rents, Benefits and Customer Services teams. His team's purpose is to lead, shape and deliver high quality council services, enabled by great digital solutions - making a positive difference every day to customers, businesses and visitors to Birmingham. Peter lives in the Black Country and is passionate about sustainable transport; he enjoys cycling in the city and region.

Kate Waterhouse, CIO, Bury Council

CIOs need to grapple with the challenge of balancing short-term vs long-term priorities and operational vs strategic issues. This final panel session explores some of the strategic steps now being taken by innovative local authorities to prepare for the future and develop the business case for longer term change and transformation.


   
  Women in IT meeting (invitation only) 15:00 - 16:45
Nadira Hussain, Director of Leadership and Research at Socitm

Programme:
  15:10 Female, gay and a CEO. Rachel Murphy talking all things Diversity and Inclusion
Rachel Murphy, Chief Executive Officer at Difrent
  15:30 Taking control
  15:50 Small steps, giant leaps ... your diversity challenge
Aidan Matthews, Learning Programme Director at QA
  16:10 Alumni and mentoring feedback
  16:25 Action planning 1
  16:45 Close